F.A.Qs
1. General Questions
What is a Hobby Box?
A Hobby Box is a premium box of trading cards or collectibles that typically contains exclusive inserts, autographs, or limited-edition cards compared to standard retail boxes.
Are your products factory-sealed?
Yes, 100%. All our hobby boxes are factory-sealed and sourced from trusted distributors to ensure authenticity and product integrity.
2. Shipping & Delivery
How much does shipping cost?
Shipping is 100% free for all orders within the United States. No minimum purchase is required.
How long will it take to receive my order?
Orders are processed within 1–3 business days. After shipping, delivery typically takes:
United States: 5–8 business days.
Where do you ship from?
All orders are shipped from our fulfillment location in Chantilly, Virginia, United States.
3. Payments & Security
What payment methods do you accept?
We accept major payment methods including:
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Visa
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Mastercard
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American Express
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Apple Pay
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PayPal
All payments are securely processed through Shopify Payments.
Is my payment secure?
Yes. Our website uses SSL encryption to protect your personal and payment information. All transactions are processed through secure payment gateways.
4. Returns & Cancellations
Can I return a hobby box?
Yes, returns are accepted within 30 days of delivery, provided the item remains unopened and factory-sealed.
Because hobby boxes contain randomized collectible items, opened boxes cannot be returned.
Can I cancel my order?
If your order has not yet been processed for shipping, it may be canceled. Please contact us as soon as possible at support@hobbynaiop.com.
5. Contact Us
How can I reach you?
You can contact our support team using the following details:
Email: support@hobbynaiop.com
Phone: (703) 442-4300
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)